Help page

1. Who are Love Cocoa?

Love Cocoa was an idea conceived by James Cadbury, a great grandson on George Cadbury, one of the founders of Cadbury chocolate. We are an artisan chocolate service, rooted in British heritage but modern in our delivery.  

 

Frustrated with the lack of British-made chocolate, with manufacturing plants being moved to East Europe and further a field, he decided to create amazing chocolate made in London, using the finest British inclusions.

2. Why through the letterbox?

There is nothing more magical than receiving a beautifully wrapped chocolate box on your doormat after a hard day at work. These letterbox treats arrive next day and with free deliver* and do not require anyone at home to sign for the package! All collections consisting of 2 bars come in a nice "Hello, I'm yours" box. 

 

3. How much does delivery cost?

We offer free delivery through Royal Mail 1st Class on all Letterbox chocolates over £15. Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting.We will send an email to let you know when we have sent this. In the unlikely event the box gets lost, please contact us. As we use high cocoa content, the chocolate should not melt, however we reserve the right to delay sending the products when it goes above 31 degrees to ensure the product arrives in a good condition.

 If the delivery is urgent and you require tracking, please upgrade to Royal Mail Tracked services.

 

4. When do I receive my chocolate box?

We aim to send all chocolates for next day delivery as long as they are ordered before 12 noon. Choose Royal Mail Tracked if you want to track the parcel.

 

5. Do you offer same day delivery?

We hope to be able to offer this in London and Birmingham by the end of the year.

 

6. Where do you deliver?

We deliver to the whole of the UK and Europe.

 

7. Will the parcel fit through the letterbox?

Our boxes fit through 99% of letterboxes. The dimensions are 23cm x 17cm x 2.4cm complying with Royal Mail large letters.

 

8. Is chocolate fair trade?

Yes, our chocolate supplier goes well beyond the normal fair-trade ensuring above market rates is paid, as well as helping the farmers to produce better quality products.

 

9. Why buy our chocolate online?

Our premium chocolates are a great alternative to buying flowers online or other none edible gifts! We delivery chocolate throughout the UK and across Europe. Our artisan chocolates are the ideal chocolate gift! What more we personalised chocolates with a note inside the box saying who the present is from. Our chocolate by post is a great alternative to personalised cards or send flowers, so why not buy chocolate as a gift and have a friend for life.

 

10. Want to cancel subscription?

This can simply be done by doing to your account lovecocoa.com/account -> manage subscriptions


cancel subscription

 

11. You didn't answer my question

Please email our customer care here or 0330 043 1454

★ Judge.me Reviews

Let customers speak for us

83 reviews
Disappointed with the delivery

I bought the chocolate bars as a gift as I had bought some at an earlier time, although I like the idea of it. It was disappointing for my friend to not have received the next day. If I was guaranteed next day delivery I would order again.

Thanks for your feedback Yvonne, is really useful. We try and keep our product as affordable as possible offering 1st Class Royal Mail for free (over £15). Since we emailed we have now added a next day guaranteed delivery option and charge cost price for this service.
Subscription v Retail

James something to be aware of: I can buy three bars for £12 in my local wine shop ( Therapy of Wine )
Same thing only costs me 1p less through my subscription.....

Thanks for your feedback Robert. Unfortunately at the moment we have to charge postage on the subscriptions under 15 pounds. We will try and create more subscription options which will avoid this postage charge.
80th Birthday Gift for a Quaker

The gift was very well received and the whole family enjoyed the experience of 'cadbury' chocolate. Beautifully packaged and delivered with no fuss.

Thanks for lovely review Lea, glad the chocolate bars were well received gift :)
Sea salt 70% Dark Chocolate Bar

Found it to be a crisp & tastey bar. Tends to bring out the cocoa. Never tried this taste before but would purchase again.

Glad you liked this John. The Sea Salt is our favourite bar and is up for an award :)
Chocolate Heaven

The chocolate is absolutely amazing. I think when you read the ingredients list and learn about the refined sugar-free element you possibly prepare your mind for an inferior but healthier alternative. This blew my expectations out the water. This is hands down most of the most elite, superior and exquisite chocolates I have ever tasted. So pure, so creamy and the flavours options are insane. I also sampled to 70% Ecuadorian which was unbelievably creamy and like nothing I have ever tasted. I will definitely be back for more. Please, Please, Please enter this for some of the industry awards. This should definitely be celebrated!

Thanks very much for the review Ryan, glad you liked the chocolate!