Help page

1. Who are Love Cocoa?

Love Cocoa was an idea conceived by James Cadbury, a great grandson on George Cadbury, one of the founders of Cadbury chocolate. We are an artisan chocolate service, rooted in British heritage but modern in our delivery.  

 

Frustrated with the lack of British-made chocolate, with manufacturing plants being moved to East Europe and further a field, he decided to create amazing chocolate made in London, using the finest British inclusions.

2. Why through the letterbox?

There is nothing more magical than receiving a beautifully wrapped chocolate box on your doormat after a hard day at work. These letterbox treats arrive next day and with free deliver* and do not require anyone at home to sign for the package! All collections consisting of 2 bars come in a nice "Hello, I'm yours" box. 

 

3. How much does delivery cost?

We offer free delivery through Royal Mail 1st Class on all Letterbox chocolates over £15. Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting.We will send an email to let you know when we have sent this. In the unlikely event the box gets lost, please contact us. As we use high cocoa content, the chocolate should not melt.

 

For guaranteed next day delivery, you can upgrade to DPD which requires a signature upon delivery.

 

4. When do I receive my chocolate box?

We aim to send all chocolates for next day delivery as long as they are ordered before 1pm. Choose Royal Mail Tracked if you want to track the parcel.

 

5. Do you offer same day delivery?

We hope to be able to offer this in London and Birmingham by the end of the year.

 

6. Where do you deliver?

We deliver to the whole of the UK and Europe.

 

7. Will the parcel fit through the letterbox?

Our boxes fit through 99% of letterboxes. The dimensions are 23cm x 17cm x 2.4cm complying with Royal Mail large letters.

 

8. Is chocolate fair trade?

Yes, we buy from a registered fair-trade supplier

 

9. Why buy our chocolate online?

Our premium chocolates are a great alternative to buying flowers online or other none edible gifts! We delivery chocolate throughout the UK and across Europe. Our artisan chocolates are the ideal chocolate gift! What more we personalised chocolates with a note inside the box saying who the present is from. Our chocolate by post is a great alternative to personalised cards or send flowers, so why not buy chocolate as a gift and have a friend for life.

 

10. You didn't answer my question

Please email our customer care at hello@lovecocoa.com or 0330 043 1454